Tenant Handbook

Building Management

The Overlook Property Management Office may be contacted as follows:

Lenox Towers Property Services LLC
2839 Paces Ferry Road
Suite 190
Atlanta, Georgia 30339

Phone: 770.431.6220 
Fax: 770.431.6239

Email: Overlook@goddard-group.com

Please call the Property Management Office at any time should you have questions or comments concerning the building. Office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. After business hours or on weekends, your call will be forwarded to an answering service capable of reaching staff members in the event of an emergency.

• Introduction
  • Welcome
• Building Operations
  • Accounting
  • Building Management
  • Building Hours and Holidays
  • Leasing
• Building Security
  • Overview
  • After Hours Access
  • Building Access
  • Escort
  • Deliveries
  • General Office Security
  • Access Card & Key Policy
  • Lost and Found
  • Solicitation
• Emergency Procedures
  • Overview
  • Bomb Threat
  • Emergency Contacts
  • Evacuation
  • Fire
  • Flooding
  • Homeland Security
  • Medical Emergency
  • Power Failure
  • Prevention/Preparation
  • Severe Weather
  • Stairwells
  • Emergency Elevator Procedure
• Building Services
  • Building Signage and Directory
  • Cleaning
  • Engineering
  • Forms
  • HVAC
  • Mail Service
  • Maintenance Requests
• Building Amenities
  • On-Site Amenities
  • Parking
• Policies & Procedures
  • Balcony Furniture
  • Floor Load
  • Insurance Requirements
  • Media Inquiries and Photographs
  • Moving & Delivery Policy
  • Parking
  • Smoking
  • Standard Rules and Regulations
  • Tenant Alterations
  • Tenant Function Guidelines